What information do we collect?

We do not collect any personal identifying information without your knowledge when you visit our site.
If you wish to use our call back service, we will collect certain information such as your name, telephone number and email address.
We will collect your email address to ease further communications. We will collect further information if you contact us with comments or specific requests. We may also use cookies. For an explanation, see the section on cookies below.

How do we use your information?

The personal identifying information is used to call you back as requested by you or to contact you via your email address provided by you.
We may use the information by our sister companies to offer you other companies' products and services that may be of interest to you.

Where we use your personal information to tell you about other products and services we will give you the opportunity to inform us that you do not wish your details to be used in this way.

We may also use or disclose information to the extent required by law, court order, as requested by other Government or law enforcement authority, or to enforce legal rights.

The cookies information is used to help us understand more about how our website is used and to improve our site. We will not supply your name and address to any third party without your consent except where required to do so by law.

Safeguard of information

We regularly review our security standards and procedures to help prevent unauthorised access to personal information, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.

We do not transfer personal information outside of the European Economic Area (EEA- which currently comprises of the member States of the European Union plus Norway, Iceland and Liechtenstein).

Recording of calls

For training purposes, any calls with us will be recorded and may be monitored.

Access to your personal information

You have the right to request a copy of the personal information debtadvisoryline.co.uk holds about you and to have any inaccuracies corrected. (In accordance with our Data Protection Policy, we charge £10 for all information requests to cover administration costs).

Please address requests to the Data Protection Officer

Use of Cookies

A cookie is a small data file that certain websites write into your hard drive when you visit them. It is not linked to any personal information so browsing is anonymous. You can set your browser options so that you will not receive cookies and you can also delete existing cookies from your browser.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Opening Hours

We will contact you during opening hours
We are here to help from:
09:00 - 20:30 Monday - Thursday
09:00 - 18:30 Friday
10:00 - 16:00 Saturday

Option to discontinue direct communications

Simply email us at unsubscribe@billexpert.co.uk